Terms and Conditions

These Terms and Conditions apply to all services provided by InterCity Packers and Movers, including household shifting, office relocation, car and bike transport, international moving, warehousing and storage, and all ancillary services. This Agreement comes into effect from the moment a Customer confirms a booking — either by paying an advance, signing a service order, or verbally confirming a booking via phone or WhatsApp.

Use of our website for browsing, obtaining quotes, or accessing information also constitutes acceptance of these terms and our Privacy Policy. We recommend you retain a copy of this document for your reference throughout the duration of your move.

For the purpose of these Terms and Conditions, the following definitions apply throughout this Agreement:

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  "Customer" or "Client" — Any individual, family, or corporate entity that books or uses any service offered by InterCity Packers and Movers.
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  "Goods" or "Consignment" — All household, personal, commercial, or industrial items, furniture, appliances, electronics, vehicles, and other belongings that the Customer engages InterCity to pack, move, or store.
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  "Service Order" or "Booking" — The written or verbal agreement between InterCity and the Customer detailing the scope, route, date, and charges of the relocation service.
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  "Advance Payment" — The initial deposit paid by the Customer at the time of booking to confirm and schedule the relocation service.
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  "Transit Insurance" — Optional or included goods-in-transit insurance coverage arranged through a licensed third-party insurer to protect the Customer's consignment during the move.
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  "Force Majeure" — Any event beyond InterCity's reasonable control, including natural disasters, floods, earthquakes, government lockdowns, road blockades, strikes, or civil unrest that prevents or delays service delivery.
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  "Prohibited Items" — Goods that InterCity is unable to transport due to legal, safety, or operational reasons, as listed in Section 11 of this Agreement.
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  "Delivery Address" — The final destination address provided by the Customer at the time of booking where goods are to be delivered by InterCity.

All service bookings with InterCity Packers and Movers must be confirmed in advance. To initiate a booking, Customers must provide accurate and complete details about the move, including the full pickup and delivery addresses, approximate volume and type of goods, preferred moving date, and any special handling requirements such as pianos, antiques, or fragile electronic equipment.

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  A booking is considered confirmed only after InterCity issues a written Service Order or booking confirmation message (via email, WhatsApp, or SMS) and the Customer pays the minimum required advance amount.
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  InterCity will make every reasonable effort to accommodate the Customer's preferred date and time. However, exact timing is subject to crew and vehicle availability in your city, especially during peak moving months (March–April and October–November).
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  The quote provided at the time of booking is based on the information supplied by the Customer. If actual goods volume or services required differ significantly from the original estimate, InterCity reserves the right to revise the quote before loading begins.
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  InterCity is not responsible for any losses or delays arising from incorrect, incomplete, or false information provided by the Customer during the booking process.
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  All intercity and interstate moves require the Customer to provide a valid government-issued photo ID (Aadhaar, PAN, Passport, or Voter ID) and destination address proof before loading commences.

InterCity Packers and Movers maintains clear, straightforward payment policies to ensure a transparent experience. The following terms govern all financial transactions between the Customer and InterCity.

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  Accepted payment methods: UPI (Google Pay, PhonePe, BHIM), NEFT/RTGS bank transfer, credit and debit cards (Visa, Mastercard, RuPay), and net banking. Cash is accepted only for balances under ₹2,000.
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  A GST invoice is issued for all payments. Customers requiring corporate expense reimbursements should confirm GST requirements at the time of booking.
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  Services are not considered complete and InterCity reserves the right to withhold delivery of goods until full and final payment is received and cleared.
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  For cheque or bank transfer payments, the service will proceed only after funds have been credited to InterCity's account. Post-dated cheques are not accepted.
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  All quoted amounts are exclusive of GST (18%) unless explicitly stated otherwise. GST is applicable on all packing, moving, transport, and storage services as per Indian tax law.

We understand that relocation plans sometimes change. InterCity offers a fair and customer-friendly cancellation and rescheduling policy, structured as follows:

Rescheduling: You may request to reschedule your moving date at no charge if the request is made at least 72 hours in advance and the new date is within 30 days of the original booking. Rescheduling requests made within 24–72 hours may incur an administrative fee of ₹750–₹1,500 depending on the service type. Requests made within 24 hours of the move are treated as late cancellations.

To cancel or reschedule, please contact InterCity at +91 9172323697 or info@intercitypackermover.com. All cancellations must be confirmed in writing (email or WhatsApp) to be valid.

InterCity Packers and Movers takes professional packing extremely seriously. Our trained crews use premium-grade materials — multi-layer corrugated boxes, bubble wrap, foam sheets, stretch film, wooden crating for fragile items, and purpose-built cartons — to ensure your belongings are as safe during transit as they are in your home.

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  InterCity will provide a complete inventory list of all packed items before the truck departs from the pickup location. Both the Customer and the InterCity team leader will sign this inventory. The Customer is responsible for verifying the inventory at the time of packing.
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  Customers are required to be present (or have an authorised representative present) at the pickup address during packing and loading. InterCity will not commence loading without an authorised person to verify and sign the inventory.
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  InterCity is not liable for damage to goods packed by the Customer themselves. If you choose to pack some or all items independently, InterCity cannot guarantee the integrity of those items during transit.
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  Items of exceptional personal value — jewellery, cash, important documents, passports, medals, antiques, artworks — should be carried personally by the Customer and are explicitly excluded from InterCity's liability and standard insurance coverage.
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  The Customer must arrange access to the property, including lift or staircase permits, society gate passes, and parking space for the moving vehicle. Additional charges may apply if our crew has to manually carry goods up stairs because lift access is unavailable.
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  Disassembly and reassembly of furniture is included in InterCity's standard service. However, InterCity is not responsible for pre-existing damage or wear on furniture or appliances that becomes more visible after dismantling.

InterCity operates a fleet of GPS-tracked vehicles and aims to deliver all consignments within the estimated timeframes communicated at the time of booking. However, delivery timelines are estimates and may be affected by factors outside InterCity's control.

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  All InterCity trucks are equipped with real-time GPS tracking. Customers can request their tracking link from our support team at any point during transit.
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  InterCity does not guarantee a specific delivery time for any shipment. Transit times are indicative estimates. Delays caused by traffic congestion, adverse weather, highway road works, strikes, government checkpoints, or Force Majeure events do not constitute a breach of contract.
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  Delivery is considered complete when goods are unloaded at the specified destination address and the Customer or their authorised representative acknowledges receipt and signs the delivery confirmation sheet.
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  If the Customer is unavailable at the delivery address at the time of delivery, InterCity will attempt to contact the Customer. If no contact is made within 2 hours, the goods may be held in a nearby InterCity facility at the Customer's expense (standard storage charges apply from Day 1).
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  Any visible damage or missing items must be noted on the delivery sheet at the time of delivery. Signing the delivery sheet without noting damage will be considered as acceptance of goods in satisfactory condition.
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  For interstate moves, InterCity handles all road permits, e-way bills, and inter-state documentation. Customers must provide necessary identity and address documents as required by state transport regulations.

InterCity Packers and Movers exercises the highest standards of care when handling your belongings. However, it is important that Customers understand the scope and limits of InterCity's liability in relation to your goods.

InterCity will be liable for direct physical damage to goods caused by our crew's negligence during packing, loading, transit, or unloading, subject to the terms of any insurance policy in force and the limitations set out below.

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  InterCity is not liable for: Damage to goods that were packed by the Customer themselves; pre-existing damage not noted on the inventory; items classified as Prohibited Items under Section 11; internal mechanical or electrical failure of appliances or electronics (unless caused by external physical impact); loss of data from computers, hard drives, or digital storage devices; or any indirect, consequential, or economic loss.
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  Fragile items: Glass panels, crockery, ceramics, marble tabletops, mirrors, and similar fragile goods are transported at the Customer's risk unless specifically agreed upon in writing and packed by InterCity with professional wooden crating or foam packaging at additional cost.
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  Gas-related damage: InterCity is not liable for gas leakage, refrigerant refilling requirements, or pipe damage in air conditioners and refrigerators unless the damage results directly from improper handling by our crew.
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  Maximum liability: Where InterCity is found liable for damage, our maximum financial liability is limited to the declared/agreed value of the damaged item as stated in the inventory and insurance policy — not the replacement cost of a new equivalent item. Standard depreciation norms will apply.
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  Customers are strongly encouraged to opt for comprehensive transit insurance to ensure full coverage. Please refer to Section 9 for full details of available insurance options.

InterCity Packers and Movers strongly recommends that all customers opt for goods-in-transit insurance to protect their belongings throughout the moving process. Insurance provides peace of mind, particularly for long-distance intercity and interstate moves where multiple handling stages are involved.

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  Insurance is arranged through licensed, IRDAI-registered third-party insurers. InterCity facilitates the insurance process but is not the insurer and is not a party to the insurance contract.
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  In the event of a claim, the Customer must deal directly with the insurance company with supporting documents. InterCity will assist in providing the damage certificate, inventory records, and photographs as required by the insurer.
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  Internal damage to electronics — such as a TV screen cracking due to vibration without external physical damage — is typically not covered under basic transit insurance unless All-Risk cover has been taken.
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  The declared value of goods for insurance purposes must be agreed and confirmed before the move commences. InterCity cannot accept retroactively inflated valuations after damage has occurred.
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  If the Customer declines insurance, goods are transported entirely at the Customer's own risk. InterCity's liability in such cases is limited to the amounts set out in Section 8 of this Agreement.

In the unfortunate event of damage to or loss of goods during your move with InterCity, we have a structured claims process to ensure a fair and timely resolution. Please follow the steps below precisely to ensure your claim is valid.

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  Step 1 – Note at Delivery: Any visible damage or missing items must be noted in writing on the delivery confirmation sheet at the time of delivery before signing. Do not sign the delivery sheet if goods are damaged — note the damage specifically.
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  Step 2 – Photograph: Immediately take clear, timestamped photographs of all damaged items from multiple angles, along with the original packing material and outer boxes.
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  Step 3 – Notify InterCity: Send written notification of your claim to info@intercitypackermover.com within 48 hours of delivery (for visible damage) or within 7 days for latent damage not apparent at delivery. Claims submitted after 7 days will not be entertained.
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  Step 4 – Provide Documents: Submit the following to support your claim — signed delivery sheet with damage notes, photographs, original booking confirmation, goods inventory, purchase receipts or valuation certificate for damaged items, and (if insured) the insurance policy number.
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  Step 5 – Inspection: InterCity will arrange a physical inspection of the damaged goods within 5–7 working days of receiving your written claim. Do not dispose of damaged items or packaging until after inspection.
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  Step 6 – Resolution: For claims covered by insurance, InterCity will forward the claim to the insurer for settlement. For claims within InterCity's direct liability (as per Section 8), we will respond with our decision within 15 working days of inspection.

For the safety of our crew, other customers' consignments, and compliance with Indian law, InterCity Packers and Movers does not transport the following categories of items under any circumstances. Customers are responsible for ensuring no prohibited items are included in the consignment.

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  Hazardous & Flammable Materials: LPG cylinders, kerosene, petrol, diesel, other flammable fuels, acid, chemicals, pesticides, paint thinners, aerosols, and any explosive substances.
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  Illegal & Controlled Substances: Narcotics, controlled drugs, illegal firearms, ammunition, and any substance or item whose possession or transport is prohibited under Indian law.
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  Currency, Jewellery & Financial Documents: Cash, gold, silver, precious stones, jewellery, share certificates, bonds, wills, deeds, passports, and original legal documents. These must be carried personally by the Customer.
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  Perishable Food Items: Fresh fruits, vegetables, dairy products, cooked food, frozen goods, and any other items with a short shelf life that may contaminate or damage other goods in the consignment.
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  Live Animals & Plants: Pets, livestock, birds, and live plants of any kind. InterCity offers a separate, specialised pet relocation service — please enquire separately.
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  Environmentally Hazardous Items: Batteries beyond standard consumer electronics, asbestos-containing materials, radioactive substances, and biohazardous waste.

InterCity operates secure, CCTV-monitored warehousing facilities in multiple cities across India for both short-term and long-term storage of household goods, office equipment, and vehicles. The following terms apply specifically to storage engagements:

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  Storage charges are billed monthly in advance. The minimum storage period is 7 days. Charges are calculated pro-rata for partial months after the first month.
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  Goods will only be released from storage upon full payment of all outstanding storage charges. InterCity reserves a lien on goods in storage until all dues are cleared.
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  Customers must provide 30 days' advance notice before vacating storage. Failure to provide adequate notice may result in an additional charge equivalent to one month's storage fees.
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  InterCity's liability for goods in storage is limited to fire, theft, and flood damage in facilities where InterCity directly operates. Damage caused by the Customer's inadequate packing, vermin, natural deterioration, or customer negligence is not covered.
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  Customers wishing to access goods during the storage period must give a minimum of 48 hours advance notice. Access is available during InterCity business hours only (9 AM – 6 PM, Monday to Saturday).
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  InterCity recommends that Customers take out standalone storage insurance for valuables. Transit insurance policies typically do not extend to the storage period.

InterCity provides dedicated car and bike transport services using enclosed carriers and professional flatbed trailers across India. The following additional terms apply specifically to vehicle transport bookings:

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  Before handover, a condition report documenting all pre-existing scratches, dents, and marks on the vehicle will be prepared and signed by both parties. This report is critical for any damage claim post-delivery.
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  The vehicle must be handed over with a fuel level not exceeding one-quarter (¼) tank. InterCity is not responsible for fuel consumption during transit.
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  All personal belongings, car accessories, dash cameras, and loose items inside the vehicle must be removed by the Customer before handover. InterCity is not responsible for loss or damage of personal items left inside the vehicle.
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  InterCity is not liable for internal mechanical or electrical failures of vehicles during transport unless caused by direct external impact from InterCity's handling. Battery discharge, tyre pressure changes, and minor fluid shifts from road vibrations are not considered damage.
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  Customers must ensure that the vehicle's registration, insurance, and PUC certificates are valid at the time of handover. InterCity will not transport a vehicle with expired documentation.
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  For insurance claims related to vehicle transport, the Customer must lodge the claim with their own motor insurance provider using the damage certificate issued by InterCity. InterCity acts as a facilitator and is not party to the insurance claim.

A successful and stress-free move is a joint effort. To enable InterCity to deliver the best possible service, Customers agree to fulfil the following responsibilities:

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  Provide accurate, complete, and truthful information about the goods to be moved, including any items requiring special handling such as antiques, fragile artwork, or oversized furniture.
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  Ensure that the pickup and delivery premises are accessible for InterCity's crew and vehicles at the agreed date and time. This includes arranging parking permits, society permissions, elevator bookings, and gate passes in advance.
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  Be personally present or have an authorised adult representative present at both the pickup and delivery addresses throughout the packing, loading, and unloading process.
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  Ensure that all gas-powered appliances (LPG stoves, geysers, air conditioners with gas lines) are professionally disconnected and gas-purged before packing day. InterCity crews cannot handle live gas lines.
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  Carry personally all valuables, important documents, medications, and irreplaceable items. These should never be included in the consignment or packed in boxes.
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  Inform InterCity of any access restrictions or unusual conditions at either address — such as narrow lanes, low-ceiling parking, no lift access beyond a certain floor, or restricted society entry timings — at the time of booking.
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  Any additional costs arising from failure to fulfil the above responsibilities — such as delayed access, additional manpower for stair carrying, or waiting charges — will be borne by the Customer.

InterCity Packers and Movers collects personal information — including name, phone number, email address, home address, and goods inventory details — solely for the purpose of delivering relocation services and improving the Customer experience. We are committed to protecting your data in accordance with applicable Indian data protection regulations.

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  Customer data is never sold, rented, or shared with third parties for commercial purposes. Data is shared only with InterCity crew members, GPS tracking systems, insurance partners, and logistics providers directly involved in your move.
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  InterCity uses industry-standard SSL encryption and secure servers to protect data transmitted via our website and mobile platforms.
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  Customers have the right to request access to, correction of, or deletion of their personal data held by InterCity by emailing info@intercitypackermover.com.
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  Inventory lists containing details of Customer belongings are treated as strictly confidential and are only accessible to staff directly involved in executing the move.

For the full details of how we collect, use, and protect your personal information, please refer to our Privacy Policy.

InterCity Packers and Movers is committed to resolving any disputes fairly and efficiently. We believe most concerns can be resolved through open, good-faith communication without the need for formal legal proceedings.

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  Step 1 – Raise a Complaint: Contact InterCity's customer support team at +91 9172323697 or info@intercitypackermover.com. We commit to acknowledging all formal complaints within 48 business hours.
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  Step 2 – Escalation: If the issue is not resolved to your satisfaction within 10 working days, you may escalate to our Senior Grievance Officer by writing to the address below. A final resolution will be communicated within 21 working days.
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  Step 3 – Mediation: If escalation does not resolve the matter, both parties agree to attempt resolution through a mutually appointed mediator in Pune, Maharashtra, before proceeding to legal action.
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  Legal Action: These Terms and Conditions are governed by the laws of India. Any unresolved legal dispute shall be subject to the exclusive jurisdiction of the courts of Pune, Maharashtra.

InterCity Packers and Movers reserves the right to review, update, and amend these Terms and Conditions at any time to reflect changes in business practices, Indian law, service offerings, or operational requirements. When material changes are made, the following process will be followed:

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  The updated Terms and Conditions will be published on our website at intercitypackermover.com/terms-and-conditions/ with a revised "Last Updated" date clearly displayed at the top of the page.
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  For existing customers with active bookings, InterCity will communicate significant changes via email or SMS at least 7 days before the changes take effect.
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  Your continued use of InterCity's services after the effective date of any amendment constitutes acceptance of the revised terms. If you do not agree with any updated terms, you must notify InterCity before your next booking.
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  Amendments do not apply retrospectively to bookings already confirmed and paid for before the amendment date, unless required by Indian law.

For any questions, clarifications, or concerns regarding these Terms and Conditions, or to exercise any rights under this Agreement, please reach out to us through any of the following channels. We are committed to responding to all legal and policy queries promptly and in writing.

By using InterCity Packers and Movers' services, you acknowledge that you have read and fully understood these Terms and Conditions and agree to be legally bound by them. Thank you for trusting InterCity Packers and Movers with your relocation — we look forward to making your move a smooth and memorable experience.