1. Overview & Scope of This Policy
Welcome to InterCity Packers and Movers. This Privacy Policy explains how we — InterCity Packers and Movers (registered office: Shop No. 10, Vitthal Heights, Chowk, Kharadi–Hadapsar Bypass Rd, Kharadi, Pune, Maharashtra 411014, India) — collect, use, store, and protect the personal information you share with us when you use our relocation services, visit our website at www.intercitypackermover.com, or interact with us through any other channel including phone, WhatsApp, or email.
By using our website, requesting a moving quote, or booking any of our packers and movers services, you agree to the terms described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services and contact us to address any concerns you may have.
This policy applies to all InterCity Packers and Movers services including household shifting, office relocation, car transport, bike transport, warehousing, storage, and international moving services offered across 500+ cities in India.
We are committed to ensuring that your privacy is protected and that any personal information you provide is handled responsibly, securely, and only for the purposes described in this document. This policy is governed by the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 of India.
2. Information We Collect
To provide you with seamless and accurate relocation services, we collect different types of information depending on how you interact with us. We only collect information that is genuinely necessary to serve you well.
2.1 Information You Provide Directly
When you fill out a quote request form, book a service, or get in touch with us, you may share the following details:
| Category | Examples | Why We Collect It |
|---|---|---|
| Identity Information | Full name, email address, phone number | To identify you, send quotes, and communicate updates |
| Relocation Details | Current address, destination address, move date, type of service | To plan, estimate, and execute your move accurately |
| Inventory Information | Number of rooms, list of household goods, vehicle details | To provide an accurate moving quote and plan logistics |
| Payment Information | UPI ID, bank details (for refunds), billing address | To process transactions and issue invoices |
| Communication Records | Emails, WhatsApp messages, call recordings (with consent) | For service quality, dispute resolution, and training |
2.2 Information Collected Automatically
When you browse our website, we automatically collect certain technical and usage data to help us improve our platform and your experience:
This includes your IP address, browser type, device type, operating system, referring URLs, pages visited, time spent on site, and click behaviour. This data is collected through cookies and similar tracking technologies, and is primarily used for website analytics and performance monitoring.
2.3 Information from Third Parties
We may occasionally receive information about you from third-party sources such as Google Maps (for route planning), our partner moving companies (to coordinate your relocation), and payment gateways (to confirm transaction status). We handle all such information with the same level of care as data collected directly from you.
3. How We Use Your Information
At InterCity Packers and Movers, every piece of information we collect serves a clear purpose. We do not use your data for anything beyond what is necessary to deliver excellent relocation services and maintain a trustworthy relationship with you.
3.1 To Deliver Our Relocation Services
Your personal and relocation details are primarily used to process your moving quote, confirm your booking, assign trained moving crews, coordinate vehicle dispatch, and ensure safe delivery of your goods to the destination address. Without this information, we cannot provide our services effectively.
3.2 To Communicate With You
We use your contact information to send you booking confirmations, shipment tracking updates, estimated arrival times, invoice copies, and post-move satisfaction surveys. If you opt in, we may also send you relevant offers, service announcements, or useful relocation tips via SMS or email.
3.3 To Improve Our Services
Aggregated and anonymised data helps us understand how customers use our website, which services are most popular, where our logistics can be improved, and how we can make your future moves even smoother. We may also use feedback and reviews you provide to train our staff and refine our processes.
3.4 To Meet Legal and Regulatory Requirements
We may use or retain your information as required by applicable Indian laws, including for GST invoicing, income tax compliance, and responding to lawful requests from government or regulatory authorities. We will always notify you of such disclosures unless legally prohibited from doing so.
Important: InterCity Packers and Movers does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. Period.
4. How We Share Your Information
We understand that sharing your personal information is a matter of trust. We only share your data with parties who are directly involved in delivering your moving services, and only to the extent necessary.
4.1 With Our Service Partners
To complete your relocation, we work with a network of vetted partner packing teams, transport vendors, warehouse operators, and last-mile delivery partners. These partners receive only the information they need — such as your pickup/delivery address, contact number, and move date — to perform their specific role. All our partners are bound by confidentiality agreements and are not permitted to use your information for any other purpose.
4.2 With Payment Processors
When you make a payment, your transaction data is processed through secure, PCI-DSS compliant payment gateways. We do not store your full card numbers or payment credentials on our servers. Payment processors receive only the data required to complete the transaction securely.
4.3 With Technology and Analytics Providers
We use trusted third-party tools — including Google Analytics, Google Maps API, CRM platforms, and SMS/email communication tools — to operate our website and communicate with customers. These providers process limited data on our behalf under strict data processing agreements and are not authorised to use your information independently.
4.4 For Legal Compliance or Safety
We may disclose your personal information to law enforcement, courts, or government agencies if required by Indian law, a court order, or if we believe such disclosure is necessary to prevent fraud, protect rights, or ensure the safety of our customers, employees, or the public.
We never share your information with unrelated third-party advertisers, data brokers, or any entity that is not directly involved in fulfilling your relocation request.
5. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to provide a better browsing experience, understand how visitors interact with our site, and deliver relevant content. A cookie is a small text file placed on your device when you visit our website.
You can control or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of our website. For more information, refer to your browser's help documentation.
6. Data Security & Retention
Protecting your personal information is something we take seriously. InterCity Packers and Movers implements a combination of technical, administrative, and physical security measures to safeguard your data against unauthorised access, misuse, loss, or alteration.
6.1 Security Measures We Use
Our website is secured with SSL/TLS encryption (HTTPS), ensuring that data transmitted between your browser and our servers is protected. Access to personal customer data within our organisation is restricted to authorised personnel only, and all employees handling customer information are trained in data privacy best practices.
Our payment systems are handled through PCI-DSS compliant third-party gateways, meaning we never directly handle or store sensitive financial information such as credit card details on our servers.
6.2 How Long We Keep Your Data
We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable Indian laws. In general:
| Data Type | Retention Period |
|---|---|
| Booking and service records | 7 years (for GST and legal compliance) |
| Customer contact details | 3 years from last interaction |
| Website analytics data | 26 months (default Google Analytics retention) |
| Marketing communication preferences | Until you unsubscribe or request deletion |
| Call recordings | 90 days |
After the applicable retention period, your data is securely deleted or anonymised so it can no longer be linked to you personally.
7. Your Privacy Rights
We believe you should have full control over your personal information. As a user of InterCity Packers and Movers' services, you have the following rights regarding your data:
Right to Access
You can request a copy of the personal information we hold about you at any time. We will respond within 30 days of receiving your request.
Right to Correction
If any of the information we hold about you is inaccurate or outdated, you have the right to request that we correct it promptly.
Right to Deletion
You can request that we delete your personal information, subject to our legal retention obligations and any ongoing service commitments.
Right to Object
You can opt out of marketing communications at any time by clicking "unsubscribe" in our emails or by contacting us directly.
Right to Data Portability
You may request your data in a structured, machine-readable format so you can transfer it to another service provider if required.
Right to Withdraw Consent
Where we rely on your consent to process data (such as for marketing), you can withdraw that consent at any time without affecting past processing.
To exercise any of the above rights, please contact our Privacy Team at info@intercitypackermover.com or call us at +91 6363 092 054. We will acknowledge your request within 72 hours and aim to resolve it within 30 days.
8. Third-Party Links & Services
Our website may contain links to third-party websites, such as partner directories, review platforms, or social media pages. These external sites have their own privacy policies, and we have no control over how they collect or use your information. We encourage you to review the privacy policies of any third-party website before sharing personal information with them.
We are not responsible for the privacy practices or content of any external websites linked from our platform. A link to an external site does not imply endorsement by InterCity Packers and Movers.
9. Children's Privacy
Our services are designed for adults and are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected personal data from a child under 18 without verified parental consent, we will take immediate steps to delete that information from our records.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at info@intercitypackermover.com and we will take appropriate action.
10. Changes to This Privacy Policy
As our services grow and regulations evolve, we may update this Privacy Policy from time to time. When we make significant changes, we will notify you by posting a prominent notice on our website and, where appropriate, by sending an email to the address you have provided to us.
The "Last Updated" date at the top of this page will always reflect the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes take effect constitutes your acceptance of the revised policy.
We will never reduce your rights under this Privacy Policy without your explicit consent. Any changes we make will be in the direction of better privacy protection for you.
11. Contact Our Privacy Team
If you have any questions, concerns, or requests related to this Privacy Policy or how InterCity Packers and Movers handles your personal data, please don't hesitate to get in touch. We are committed to responding promptly and transparently.
You can reach our Data Privacy Officer through any of the following channels:
| Channel | Details |
|---|---|
| info@intercitypackermover.com | |
| 📞 Phone | +91 6363 092 054 |
| +91 6363 092 054 | |
| 📍 Postal Address | InterCity Packers and Movers, Shop No. 10, Vitthal Heights, Chowk, Kharadi–Hadapsar Bypass Rd, opp. Radisson Blue Hotel, Yashwant Nagar, Kharadi, Pune, Maharashtra 411014, India |
We aim to acknowledge all privacy-related enquiries within 72 hours and resolve them within 30 days. For complex requests, we may require additional time, in which case we will keep you informed of the progress.